Shipping Policy

New-Mart delivers to selected serviceable areas around our active stores. Availability is confirmed using your delivery address and the store selected at checkout.

If your location is outside the delivery radius, we will notify you before you complete the order so you can update the address or choose another store.

Most orders are prepared and dispatched as quickly as possible for same-day doorstep delivery within the store’s service window.

Estimated delivery times shown at checkout are indicative and may vary with order volume, traffic, weather, or partner availability.

Delivery fees, if any, are shown clearly before you place the order. Fees may depend on distance, order value, time slot, or ongoing promotions.

Free delivery offers apply only when the promotion conditions are met and are reflected in the final payable amount.

Once your order is confirmed, our team packs perishable and non-perishable items with care. You can track status updates from My Orders.

Please ensure someone is available at the delivery address. If we cannot reach you, the delivery partner may attempt a callback or follow store guidance for reattempts.

Occasional delays can happen due to high demand, road conditions, or unforeseen store constraints. We will keep your order status updated whenever possible.

If your order is significantly delayed or cannot be fulfilled, you may cancel (when eligible) or contact support for a refund as per our Refund Policy.