Refund Policy

We aim to deliver fresh, accurate orders every time. If an item is missing, damaged, expired, or significantly different from what you ordered, you can request a refund or replacement.

Refund requests should be raised as soon as possible after delivery — ideally within 24 hours — so we can verify the issue quickly.

Open the order from My Orders, select the affected item(s), and choose Refund or Replacement. You can also contact Customer Support with your order ID and a short description of the issue.

Where helpful, share a clear photo of the product or packaging so our team can resolve the request faster.

You can cancel an order before it is packed or handed over for delivery. Once the order is out for delivery, cancellation may not be available.

If payment was already collected for a cancelled eligible order, the amount is refunded to the original payment method or wallet, as applicable.

Approved refunds are usually initiated within 3–5 business days after verification.

Banks and payment providers may take additional time to reflect the credit in your account. Wallet refunds are typically faster.

Refunds may be declined for issues reported late, for products consumed beyond a reasonable check, or where there is clear misuse of the refund process.

Promotional discounts, coupons, and free delivery benefits may be adjusted as part of the refund calculation based on the final payable amount.